IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Honey & Vinegar Real Estate LLC (“we,” “us,” or “our”) does not share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services.

All text messaging originator opt-in data is kept strictly confidential.


1. Information We Collect

Personal Information

- Name, email address, phone number, and physical address

- Payment information (when you make a purchase or request a quote)

- Opt-in records and timestamps for all communication channels (SMS, email, etc.)

Non-Personal Information

- IP address, browser type, and device information

- Website usage patterns and analytics

- Cookies and similar tracking technologies

Customer Communication

- Records of inquiries and service requests

- Appointment details and preferences

- Service history and feedback


2. How We Use Your Information

We use collected data to:
- Provide and improve our services

- Process transactions and payments

- Communicate with you about inquiries, appointments, and updates

- Enhance website functionality and user experience

- Ensure security and fraud prevention

- Maintain accurate consent and communication records


3. SMS Messaging & Compliance

Text Message Program Terms & Conditions
By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.

Opt-In & Consent:
- You will only receive messages if you have explicitly opted in.

- We maintain timestamped records of all opt-in actions.

- We comply fully with the Telephone Consumer Protection Act (TCPA) and all applicable laws.

Opt-Out Instructions:
- You can cancel SMS notifications anytime by replying “STOP.”

- You’ll receive a confirmation message, and no further messages will be sent unless you re-opt in.

- All opt-out requests are processed within 24 hours.

Message Frequency & Content:
- Message frequency varies based on your activity.

- Messages relate only to the services you have requested.

- We do not send promotional content without explicit consent.

Help & Support:
- Reply “HELP” for assistance or contact us at [email protected]

- Customer support is available during business hours.

Carrier Information:
- Standard message and data rates may apply.

- Carriers are not liable for delayed or undelivered messages.

- Supported carriers include AT&T, Verizon, T-Mobile, and most regional carriers.

SMS Data Protection Statement
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing to subcontractors in direct support roles (e.g., customer service or technical operations) may occur, but all other use case categories exclude text messaging opt-in data and consent.

We maintain strict data protection standards to secure SMS opt-in data and consent records.


4. Information Sharing & Disclosure
We do not sell, rent, or trade personal information.
Information may be shared only in the following limited cases:

Service Providers:
- Trusted vendors who help us operate our business (e.g., payment processors, scheduling tools).

- SMS aggregators and providers, solely for message delivery you have consented to.

- All vendors are contractually required to maintain confidentiality and use data only for authorized purposes.

Legal Compliance:
- If required by law, legal process, or government request.

- To protect our legal rights or comply with judicial proceedings.

Business Transfers:
- If our business undergoes a merger, acquisition, or asset transfer.

- Your data will remain protected under this Privacy Policy.

Note: All categories above exclude SMS opt-in data and consent information — this information will never be shared with any third parties, except for technical message delivery providers.


5. Data Security
We employ robust security measures to protect your personal data, including:

- Encryption of sensitive data during transfer and storage

- Secure authentication and access controls

- Regular system updates and security audits

- Employee training in data protection and privacy

- Breach response and notification procedures

Despite these safeguards, no system is 100% secure. We take all reasonable steps to protect your data but cannot guarantee absolute security.


6. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Analyze traffic and user behavior

- Remember preferences and enhance usability

- Improve our website and services

- Measure service performance

You can control cookies via your browser settings. Disabling cookies may affect some website features.


7. Your Rights & Choices
You have the right to:
- Access, correct, or delete your personal information

- Opt out of marketing emails (“unsubscribe” link)

- Opt out of SMS messages (reply “STOP”)

- Request details on how we process your data

- Withdraw consent for future communications

- File a complaint with the appropriate supervisory authority if needed

To exercise these rights, contact us at the information below.


8. Third-Party Links
Our website may contain links to third-party websites for convenience.

We are not responsible for their privacy practices.
This Privacy Policy applies only to information collected by Honey & Vinegar Real Estate LLC.


9. Changes to This Privacy Policy
We may update this policy periodically. The latest version will always be posted on our website with the effective date.

For significant updates, we will notify you by email or on our homepage.


10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us at:

Honey & Vinegar Real Estate LLC

Phone: (831) 420-7973
Email: [email protected]
Website: www.honeyandvinegar.org

By using our website and services, you consent to this Privacy Policy.